Cosflow — Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Cosflow trades-scheduling platform, including the website at getcosflow.com, the application at app.getcosflow.com, and related services (together, the "Service").

The Service is provided by the partnership W.J Hooper & O.W Sirimanne, trading as Cosflow (ABN 61 185 905 375) ("Cosflow", "we", "us", "our"). Our main place of business is in New South Wales, Australia.

By creating an account, starting a free trial, or using the Service, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you have authority to bind that business, and "you" means both you and that business.

If you do not agree to these Terms, do not use the Service.

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1. The Service

Cosflow is software that helps trades and field-service businesses manage scheduling, dispatch, jobs, quotes, customers, and invoicing, including AI-assisted scheduling and quoting features. We may add, change, or remove features over time to improve the Service.

2. Eligibility and your account

To use the Service you must be at least 18 years old and able to enter a binding contract. You are responsible for:

• providing accurate account and billing information and keeping it up to date;
• keeping your login credentials secure and confidential; and
• all activity that occurs under your account, including activity by your team members and technicians you invite.

Tell us promptly at [email protected] if you believe your account has been accessed without authorisation.

3. Free trial

We offer a 14-day free trial. At the end of the trial, your access may be limited or paused unless you start a paid subscription. We may change or withdraw trial offers at any time. There is no obligation to subscribe, and we will not charge you for the trial period itself.

4. Fees, billing and cancellation

Plans and fees. Paid access is charged on a subscription basis for the plan you select. The current fees, features, and billing cycle for each plan are shown at sign-up and on our website, and form part of these Terms.

GST. Cosflow is not currently registered for GST, so our subscription fees do not include a GST component. If this changes, we will update our pricing and notify you.

Payment. Payments are processed by our payment provider, Stripe. By subscribing, you authorise us (through Stripe) to charge your nominated payment method for the recurring fees until you cancel. You are responsible for any bank or card fees charged by your own provider.

Auto-renewal. Subscriptions renew automatically at the end of each billing period at the then-current price for your plan, unless you cancel before the renewal date.

Cancellation and refunds. You may cancel at any time, effective at the end of your current billing period. When you cancel, you keep access until the end of the period you have already paid for. We do not provide refunds for partial billing periods or unused time. This does not limit any rights you have that cannot be excluded under the Australian Consumer Law (see clause 8).

Price changes. We may change our fees. If we increase the recurring fee for your plan, we will give you at least 14 days' notice before it takes effect, and the change will apply from your next billing period. If you don't agree, you may cancel before the change takes effect.

Failed payments. If a payment fails, we may retry it and may suspend or limit your access until payment succeeds.

5. Acceptable use

You agree not to:

• use the Service in breach of any law, or to store or transmit unlawful, infringing, or harmful content;
• upload personal information about other people (including your own customers) unless you are entitled to do so and have any consents required by law;
• attempt to gain unauthorised access to the Service, other customers' data, or our systems;
• probe, scan, overload, or interfere with the Service or its security;
• resell, sublicense, or provide the Service to third parties except your own authorised staff; or
• copy, reverse-engineer, or create derivative works from the Service, except to the extent the law does not allow this to be restricted.

We may suspend access to investigate suspected breaches of this clause.

6. Your data

Your content. As between you and us, you own the data you and your users enter into the Service ("Your Data"), including your customer records, jobs, quotes, and invoices. You grant us the right to host, process, and transmit Your Data only as needed to provide and support the Service.

Your customers' information. You are responsible for Your Data, including ensuring you have the right to collect and load any personal information about your own customers, and for handling that information in line with your own privacy obligations. Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.

AI features. Some features send job and quote information to our AI provider (Anthropic) to generate scheduling suggestions and quote assistance. See our Privacy Policy for detail.

Export and deletion. While your subscription is active you can access Your Data through the Service. After your account is closed, we may delete Your Data after a reasonable period — contact us before closing your account if you need an export.

7. Our intellectual property

We (and our licensors) own all rights in the Service, including its software, design, and branding. These Terms don't transfer any of those rights to you. We grant you a limited, non-exclusive, non-transferable right to use the Service for your business during your subscription.

8. Australian Consumer Law and consumer guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law ("ACL"). Nothing in these Terms excludes, restricts, or modifies any right or remedy, guarantee, warranty, or other term implied or imposed by the ACL or any other law that cannot lawfully be excluded. If we are entitled to limit our liability for a breach of a non-excludable guarantee, we limit it (at our option) to re-supplying the service, or paying the cost of having it re-supplied.

9. Service availability and "as is"

We work to keep the Service available and reliable, but we do not promise it will be uninterrupted, error-free, or free from delays. To the extent permitted by law and subject to clause 8, the Service is provided "as is" and we do not give warranties beyond those that cannot be excluded. We may perform maintenance and may need to suspend parts of the Service from time to time.

10. Limitation of liability

Subject to clause 8 (which prevails to the extent of any inconsistency), and to the extent permitted by law:

• neither party is liable for indirect, incidental, special, or consequential loss, or for loss of profits, revenue, goodwill, or data; and
• our total liability to you arising out of or in connection with the Service and these Terms, in any 12-month period, is limited to the total subscription fees you paid us in that period.

You are responsible for maintaining your own backups of business-critical information.

11. Suspension and termination

By you. You may stop using the Service and cancel at any time under clause 4.

By us. We may suspend or terminate your access if you materially breach these Terms (including non-payment or breach of clause 5), if required by law, or if we reasonably need to protect the Service or other users. Where practical and appropriate, we will give you notice and a chance to fix the problem first.

Effect. On termination, your right to use the Service ends. Clauses that by their nature should survive (including clauses 6, 7, 8, 10, and 14) continue to apply.

12. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will notify you (for example, by email or in-app) before it takes effect. Continuing to use the Service after the change takes effect means you accept the updated Terms. If you don't agree, you may cancel.

13. Notices

We may send notices to the email address linked to your account. You can send notices to us at [email protected].

14. General

• Governing law. These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that State.
• Assignment. You may not transfer your rights under these Terms without our consent. We may assign our rights and obligations (for example, if the business is restructured or sold) on notice to you.
• Entire agreement. These Terms, together with the Privacy Policy and the plan details shown at sign-up, are the entire agreement between you and us about the Service.
• Severability. If any part of these Terms is found to be unenforceable, the rest continues to apply.
• No waiver. If we don't enforce a right, that isn't a waiver of it.

15. Contact us

Cosflow (W.J Hooper & O.W Sirimanne, ABN 61 185 905 375)
New South Wales, Australia
Email: [email protected]